RETURNS & REFUNDS
We want you to be happy with your Click & Glow purchase.
If you have an issue with an order, please contact us as soon as possible and we will assist you.
1. Incorrect or damaged items
If you receive:
- The wrong product
- A product that is materially different from what you ordered
- A product damaged during delivery
- A product that is defective
please contact us as soon as reasonably possible.
We may request photographs, order information and other information necessary to investigate the issue.
Where the consumer is entitled to a remedy under applicable law, Click & Glow will provide the applicable remedy.
2. Defective or unsafe products
South African consumer law provides an implied warranty of quality for qualifying goods.
Under section 56 of the Consumer Protection Act, qualifying goods may be returned within six months of delivery where they fail to meet the applicable requirements and standards. The consumer may be entitled to a repair, replacement or refund as provided by law.
3. Online cancellation / cooling-off rights
Certain electronic transactions are subject to a statutory seven-day cooling-off period under section 44 of the Electronic Communications and Transactions Act.
Where applicable, a consumer may cancel without reason or penalty within seven days after receiving goods, subject to the exclusions provided by the Act. The direct cost of returning the goods may be charged to the consumer.
4. Beauty and personal-care products
For health, hygiene and safety reasons, we may be unable to accept the return of certain products once they have been opened, used or unsealed, to the extent permitted by applicable law.
This may include products such as:
- Hair-care products
- Skin-care products
- Cosmetics
- Hair extensions
- Wigs
- Grooming products
- Other products intended for personal use
This does not affect a customer’s statutory rights in relation to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.
5. Change-of-mind returns
Where a change-of-mind return is legally permitted, products should generally be:
- Unused
- Unopened
- In their original condition
- In their original packaging
- Complete with accessories where applicable
The customer may be responsible for the direct cost of returning the goods where permitted by law.
6. How to request a return
Please contact:
Email: admin@clickandglow.co.za
Subject: Return Request – [ORDER NUMBER]
Please provide:
- Your order number
- Your name
- Product concerned
- Reason for the return
- Photographs where relevant
We will advise you of the next steps.
7. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method where possible.
Processing times may depend on the payment provider or financial institution.
8. Exchanges
Where appropriate and where stock is available, we may offer an exchange instead of a refund.
Where a consumer has a statutory right to choose a remedy, that right will not be limited by this policy.
9. Important
Nothing in this Returns & Refunds Policy limits or excludes any consumer rights that cannot legally be limited or excluded under South African law.