POPIA NOTICE
POPIA & Personal Information
Effective Date: 12 Aug 2026
Click & Glow respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
This notice explains how Click & Glow collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with us.
1. Who is responsible for your information?
For purposes of POPIA, Click & Glow is responsible for the processing of personal information collected through this website.
Responsible Party: Click & Glow
Email: admin@clickandglow.co.za
Telephone: +27767770806
Physical Address: Port Elizabeth
2. Information we may collect
Depending on how you interact with our website, we may collect:
- Name and surname
- Email address
- Telephone/mobile number
- Billing and delivery address
- Order and transaction information
- Account login information
- Information you provide when contacting us
- Information relating to returns, refunds or customer support
- Website usage information, including IP address and browser/device information
- Information collected through cookies and similar technologies
We do not intentionally collect unnecessary personal information.
3. Why we process your information
We may process personal information in order to:
- Process and fulfil orders
- Arrange delivery
- Process payments and refunds
- Create and manage customer accounts
- Communicate with customers about orders
- Respond to enquiries and support requests
- Process returns and exchanges
- Improve our website, products and services
- Prevent fraud and protect our website
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and, where required, with your consent
4. Sharing personal information
We may share relevant personal information with trusted third-party service providers where necessary to operate our business.
These may include:
- Payment service providers
- Courier and delivery companies
- Website hosting and technology providers
- IT and security service providers
- Accounting, legal or professional service providers
- Government or regulatory authorities where legally required
We only provide third parties with information reasonably necessary for the relevant purpose.
5. Payment information
Payments may be processed through third-party payment providers.
Click & Glow does not intentionally store complete credit or debit card details on its own website servers where payment processing is handled by a third-party payment provider.
Customers should review the relevant payment provider’s privacy and security practices where appropriate.
6. Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your rights under POPIA
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion where legally permissible
- Object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the Information Regulator
The Information Regulator is the independent authority responsible for monitoring and enforcing POPIA in South Africa.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.
9. Complaints
If you believe that your personal information has been processed unlawfully, please contact us first so that we can attempt to resolve the matter.
You may also contact the Information Regulator of South Africa.
Information Regulator of South Africa
10. Changes to this notice
We may update this notice from time to time. The latest version will be published on this website.