FAQ
How do I place an order?
Browse our products, select the product and any required options, add it to your cart and proceed through checkout.
What payment methods do you accept?
We accept the payment methods displayed during checkout.
Credit & Debit cards
Payflex
Do you deliver nationwide?
Yes. Click & Glow delivers throughout South Africa, subject to courier coverage and applicable delivery charges.
How long will my order take to arrive?
Delivery times depend on your location and the delivery option selected.
Estimated delivery times are displayed on our Delivery & Shipping page.
Can I track my order?
Where tracking is available, tracking information will be provided once your order has been dispatched.
What happens if I receive the wrong product?
Contact us as soon as possible with your order number and details of the issue. We will investigate and arrange the appropriate solution.
What if my product arrives damaged?
Please contact us as soon as reasonably possible and, where possible, provide photographs of the damaged packaging and product.
Can I return a product if I change my mind?
Certain online transactions may be subject to statutory cancellation rights, including the applicable cooling-off provisions under South African law.
Other returns may depend on the condition and nature of the product.
Please see our Returns & Refunds Policy for full details.
Can I return a product that has been opened?
For hygiene and safety reasons, certain beauty, hair, skincare and personal-care products may not be suitable for return once opened or used, where permitted by law.
This does not affect your statutory rights regarding defective, unsafe, incorrectly supplied or non-compliant goods.
What if my product is defective?
Contact us with your order details and information about the problem.
Qualifying defective or non-compliant goods may be covered by the consumer protections provided by South African law.
Can I change my order after placing it?
Contact us as soon as possible.
We will try to assist before the order has been processed or dispatched, but changes cannot always be guaranteed.
Do I need an account to order?
No, you can check out as a guest.
How do I contact Click & Glow?
You can contact us through our Contact Us page or via:
Email: admin@clickandglow.co.za
WhatsApp: +27767770806